Freshservice Service Management Benchmark Report

It is with that mindset, the Freshservice Benchmark Report (FBR) is launched. The objective of the FBR is to create a benchmark index for key performance indicators (KPls) and encourage organizations to measure their KPls and benchmark against this index. In doing so, IT leaders can act on what levers to pull to improve agent and employee productivity, show value to the business, and ultimately deliver a delightful experience to employees and customers.