Innovation
Improving customer experience by adding AI to your contact center
🕑 2 minNo matter the communication channel, a good customer service experience can have asignificant impact on business metrics. From increasing efficiency to enhancing insights,contact centers are key to securing consumer loyalty and improving repurchasing odds.
Innovation Case Study Spotlight Series:NTT DATA’s GO TO Innovation Technique
🕑 < 1 minNTT DATA starts by proactively gathering customer needs for innovation by leveraging multiple opportunities and techniques including open innovation contests,global hackathons,NDTF, customer visits,academia collaborations and COE demos.Subsequently,the knowledge gained is utilized to co-create or co-innovate with customers.Creative and innovative talent…
Case Studies on Digital Innovation
🕑 < 1 minThe digitalisation of African agriculture is happening at an accelerating speed,with many new digital services becoming available every year.In 2020,around 400 companies are offering digital services for agribusinesses in 43 Sub Saharan African countries,with majority being launched in the last…
Airbus Case Study Creating a Core Innovation Capability
🕑 2 minMarkus Durstewitz has over 20 years of experience in the aerospace business and user-centred design. Today, he works for the Airbus Corporate Innovation team, where his mission is the establishment of a sustainable innovation culture based on a living innovation…
ARTIFICIAL INTELLIGENCE: An Emerging Catalyst for Cyber Security
🕑 2 minTelecommunication companies use machine learning algorithms to detect fraudulent activity such as theftor fake profiles, and illegal access, among other activities. Algorithms learn “normal” activity, which allowsIT security to spot anomalies with huge data sets. Organizations gain near real-time response…
IHEAVY EQUIPMENT Mecalac Group
🕑 2 minThe Mecalac e12 battery offers a record capacity of 146 kilowatt hours with an unequaled range durationof 8 hours and possesses a battery life three times greater than that of conventional batteries.
- « Previous
- 1
- 2
