Carter Machinery Case Study

Carter Machinery, a Caterpillar dealer, partnered with Billtrust to optimize their payment processing and reduce credit card acceptance costs.

Key achievements:

• Increased touchless payments: Increased touchless payments from 65% to 84%.
• Increased ACH payments: Increased ACH payments from 61% to 82%.
• Reduced card payments: Decreased card payments by 57%.
• Improved customer engagement: Increased digital invoice engagement to 76%.

By implementing Billtrust’s solutions, Carter Machinery was able to:

• Streamline payment processes: Reduced manual processing time and improved efficiency.
• Manage payment acceptance costs: Increased surcharge rate while maintaining customer satisfaction.
• Preserve customer payment choice: Allowed customers to choose their preferred payment method.
• Improve compliance: Ensured consistent application of surcharging policies.

Overall, the partnership with Billtrust helped Carter Machinery achieve significant financial benefits while maintaining customer satisfaction.